Complaints

If you have a complaint or any concerns about the service you have received from Rushtons Insolvency Limited, you must put this in writing and send it to enquiries@rushtonsifs.co.uk.

We will aim to acknowledge receipt of your complaint within 7 working days. 

We will carefully consider your complaint and where necessary conduct a full investigation including interviewing relevant parties in order to establish all the facts relating to your complaint. If we believe that we have given a less than satisfactory service, we will take all reasonable steps to put it right.

If we require any further information from you, we will contact you by email or by telephone.

We will aim to respond to your complaint, in writing within 14 days of receipt. You will receive a formal response by email from one of the Directors setting out their findings and any action taken or required by either party where necessary.

If at the conclusion of our investigations you are still unhappy with our explanations, or our suggestions for resolving your complaint, you may refer the handling of the complaint to the Insolvency Service. 

Insolvency Complaints Gateway contact details: